Bex Bailey said she was told reporting the 2011 incident could "damage" her and that she was given no advice on what she should do next.
She told the BBC she had waived her anonymity to urge changes to the way such cases are handled.
Labour said it had launched an independent investigation.
This will look at "claims that a party employee acted improperly over these 2011 allegations", the party said.
Labour leader Jeremy Corbyn said Ms Bailey had shown "incredible bravery" in speaking out and said she had his "full support and solidarity".more
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